Our promise to your family
Hearthstone holds the most precious thing a family has — its voices. Here is what we promise, and how we build so the promise outlasts even us.
1. Your archive is yours.
Download everything — recordings, transcripts, photos, dates, the family tree — any time, in ordinary formats, no lock-in and no fee to leave.
2. We will never sell it, mine it, or advertise against it.
Your family’s voices are not a product. No data sold or shared, no training public AI on your recordings, no ads — under any owner, ever.
3. A lapsed payment never deletes your memories.
If payment stops we pause new questions, but your archive stays and your download stays available. We will never hold a family’s recordings hostage.
4. Sealed messages are honored.
A message set to open on a birthday, a wedding day, or after someone is gone opens as its author intended — and we build so that survives even the end of our company.
5. Your archive outlives the company.
If Hearthstone ever winds down, you get ample notice, a complete export, and the tools to run your own archive on hardware you control. The service may end; your archive does not.
6. Private recordings are encrypted with keys your family holds.
Sealed-private recordings can be opened only by your family’s chosen keyholders — not us, and not anyone who ever compromised our servers.
7. We delete only when you ask.
Remove any recording, or your whole archive, permanently, at your request. Otherwise we keep what you entrusted to us — and hand it back if we ever stop.
8. Always more than one copy.
Your archive is kept in several independent places — our server, an encrypted off-site backup, and optionally your own home device — so no single failure can lose it.
Hearthstone is operated by Titlepool AI Inc. The binding version of these commitments lives in our Terms.